Thank you for taking the time to submit your review, and we’re particularly happy to see your positive comments and scores, particularly for our team and the care we provide at Heather View. We are committed to delivering excellent care standards and sometimes that does mean that we have agency colleagues supporting our own team. Wherever possible we book regular staff and we strive to balance our rotas to ensure each resident’s needs are met. We continue to recruit into our care team and are pleased to be introducing new team members to support our residents. <br><br>I’m sorry you feel that we have been unable to offer a variety of food – our chef and her team strive to offer choice to suit the preferences of residents at each service, with delicious and nutritionally balanced meals cooked fresh and where requested, to order. If there are dishes that you would like to see added to our menu, then, of course, please do let us know – we will arrange for Chef to visit you and discuss your individual requirements.