Hello Nigel and thank you for taking the time to write and post this review of our Care Team and Care Home at The Lilacs in Exeter. It's great that your mum has seen improvements in her personal care since her arrival at the home. It's also great for the care team to receive such public recognition as this. Yes, I agree, the skip doesn't look great - we have carried out extensive refurbishments to The Lilacs since we purchased it back in 2015 - currently a number of bathrooms and being fully gutted and updated - and the skip is a necessary evil at the moment. We are all looking forward to when the work is completed and the home will look great, inside and out. Kindest regards, Nathan.