Thank you for informing us of your concerns.  Your comments are of the utmost importance to us and we will ensure that we rigorously and comprehensively investigate the matters you raise.  In order for us to fully understand and complete a thorough investigation, we would like to meet with you urgently to discuss your views further.  Please contact Claire Smith at Ideal Carehomes Head Office on 01332 907 981 to arrange an appointment to meet with our Regional Director at your earliest convenience.