Thank you very much for your comments about Colne View and positive scores for staff, activities and food. We are very sorry to hear that we were not meeting your expectations with regards to the coffee shop facilities, although appreciate that you made these comments in October 2017 and since then your concerns have been raised with the home manager and resolved at the time of this review being published. Should you wish to raise any other matter though, please do not hesitate to contact us. Thank you again for your feedback.