Thank you for taking the time to submit your review for Elizabeth Lodge. In regards to the staffing levels in the home, we always make sure that we have enough team members to run the home safely and effectively, both throughout the day as well as night, seven days a week. Sometimes, particularly to cover team holidays and illness, this does include the use of agency staff. Although these individuals are always fully trained and experienced, we do realise that this is no substitute for people working permanently in the home who are able to build long lasting relationships with residents. However, I am very happy to let you know that recruitment of permanent team members is one of our big focuses at Elizabeth Lodge – as such we have already seen a reduction in use of agency staff as a result, and we hope to welcome more new team members very soon. In regards to the floors, we do have a dedicated housekeeping team and cleanliness is monitored daily across all suites. We are now also undertaking regular shampooing of corridor carpets and will be monitoring this closely going forwards. Toiletries are not provided but of course we can support residents in purchasing of these if needed. Thank you again for your feedback, and of course please do let the home manager or any of the senior team know at any time now or in the future if you have any concerns, suggestions or questions, and we’ll be happy to help.