Thank you for your feedback which we have now had a chance to discuss and concluded that when you usually visit around 11.00 am, staff are starting their breaks. They don’t go together, however one at a time for 20 minutes each.  I have spoken with the senior team to make sure that they are more visible when care staff are busy or on break. I have also advised the care teams that they should let the senior know if they are assisting residents in their rooms so that they can again assist in the communal lounges. I understand that overall you are happy with your Father’s care.