Thank you for taking the time to submit your scores and your review of Ellesmere House. In regards to the staffing levels in the home, we always make sure that we have enough team members to run a safe and effective service, both throughout the day as well as night, seven days a week. However, we did have some temporary team shortages at the end of last year, and in order to continue to run the home at a high standard, we did have to use some agency staff. Although these individuals were fully trained and experienced, we do realise that this is no substitute for people working permanently in the home who are able to build long-lasting relationships with residents. With this in mind, I’m very pleased to let you know that we have recently recruited several new members to the team who have already joined us, and several others have been recruited who will be joining us very soon. In regards to dining, we understand the importance of good food and nutrition on both emotional as well as physical wellbeing, and our chef works hard to prepare meals in-house from fresh ingredients. We always offer choice and menus that are created around the wishes of residents, so we will of course work with you to ensure that some of your favourites are included. The home manager will arrange to speak with you in person, but of course please do let the manager or any of the senior team at any time know or in the future if you have any concerns, suggestions or questions and we’ll be happy to help.