Thank you for taking the time to review us, we really appreciate hearing what you have to say about our home, we pride ourselves on our high standard of care and I am sorry you feel this has not been met. With regards to the time it takes to answer the bell there may, on occasion, be a short delay as the carers may be with other residents however, we continually try to reduce the waiting time with regular reviews on staffing levels taking into consideration the individual needs of the residents. As always we have an open door policy and should you find yourself in our home again we encourage you to raise any issues with our home manager.