Hi Barry,
Thank you for taking your time to write your review.
I will make sure that all the staff on Promenade are made aware of your comments, it really is lovely to hear that all of their continued hard work doesn't go unnoticed. I will also make our Head Chef, his team and the activity coordinator aware of your lovely comments too.
With regards to your concerns, please do not hesitate to come and see the managers or myself, and we will endeavour to rectify your concerns.
Kind regards.