Thank you for the very thoughtful comments about the excellent care your Nan is receiving and we are pleased to note she has settled in. Respecting her dignity and individuality is an important part of the kind care we strive to achieve all times. However we are sorry to note you feel the Home is understaffed at times – we do very occasionally experience a disruption of staffing levels due to sickness but these are not common – if anyone ever feels concerned about staffing levels we encourage them to raise this with the Manager immediately and their concern will be listened to.