Thank you so much for taking the time to review our home and for the kind comments regarding our staff.  We value all feedback as this helps us improve all our services. As the new Manager for Acacia Lodge, I pride myself on being available to Relatives, Residents and staff alike and have an open door policy where anyone can come and talk to me. Our Deputy Manager, who is a very experienced Nurse, is also available to discuss any relatives concerns. To ensure that all staff are aware of our Resident’s individual needs, I have introduced a more consistent communication process that includes a concise structured clinical handover (twice daily) that all staff participate in, daily meetings with all heads of department, daily clinical reviews and weekly clinical meetings. A schedule of monthly relatives meetings is being put in place, where the Deputy Manager and myself will be available to discuss queries or concerns either in a group setting or privately if required. We constantly strive to deliver the kindest of care and will continue to do this in every way we can.