Thank you for taking the time to review Ventress Hall. We are very sorry to hear about the issues you have raised. We are saddened that you didn’t bring your concerns to our attention on the day you visited so that we could have had the opportunity to put things right and reassure you about your relative’s care. We are aware of the difficulty we have with the telephones in the home. Because the mobile signal is patchy, having to rely on taking a relative to the office for the landline is not always easy, but we are looking into how we can improve this. We do not provide TVs although we do have a small number of TVs that have been donated to us which we provide upon request.