Thank you for your recent feedback submitted which you have expressed dissatisfaction in the environment and furniture in the care home.  As a home, we encourage individual choice and freedom of movement.  I am confident that staff encourage this when assisting residents to be seated in the communal areas.  The family room was opened to encourage dignity and privacy during visiting times due to the lounges having limited seating capacity.  Upon a recent home visit made by the Regional Director and Area Director a proposal was made to refurbish the quiet lounge and Byron lounge to create one open lounge and have more suitable seating.