Thank you for your positive feedback - we’re so very glad that your Mother felt happy during her time at Bowes House. We note that you feel that the home was short staffed at times. We would like to assure you that we discuss occupancy levels and resident care needs on a daily basis and formally review these each week. This ensures that the correct number of colleagues with the appropriate skill mix are on duty to meet the needs of our residents each day. Thank you once more for your recommendation of Bowes House.