Thank you for the time you have taken to review our home, it really is very much appreciated. We are glad that on the whole, you found the home very good. Sadly in January and February, we had totally unprecedented levels of staff sickness due to the nationwide flu epidemic. The team worked tirelessly to cover this sickness but accept that you felt it impacted on the response rates you received, and are very sorry for this. Our standards and staff levels are exceptionally high and such feedback are certainly taken seriously. We hope to welcome you to the home again soon. very many thanks