Thank you for your review; we value all feedback as this helps us to improve our service where required. We are currently rolling out Customer Care training for our staff to ensure a 'one team' approach and to support greater interaction between staff and Residents. Our Catering Team work to ensure all our Residents are given a choice of meals from the daily menu, with alternatives offered as necessary, as well as noting individual likes and dislikes. We will meet with the laundry team to see how we can improve the service provided to avoid mix-ups in the laundry. We hold regular Resident and Relative meetings where any future issues can be raised. The Home Manager operates an open door policy and is always happy to discuss any concerns in more detail.