Many thanks for taking the time to complete this review. We are pleased that you felt our care was of a good standard. I take on board your comments with regards to communication between outgoing and incoming staff. We have implemented a communication board in each unit to avoid any further missed communications during the staff handover. I also take on board your concern with regards to your relative's undergarments and will be discussing this with my unit managers to ensure the care staff are fully aware of the correct undergarments to use for each gender. May I take this opportunity to thank you for praising our catering staff with regards to food and beverages, however, I acknowledge that meal times may appear to be rushed. My unit managers are completing dining room audits in order to improve upon the service of meals. Once again thank you for your feedback.