Thank you for your review, we value all feedback as this helps us to improve our service where required. At Peniel Green, we pride ourselves on having a homely environment where everyone feels welcome and we are sorry that you feel you have not had this experience. Going forward we will certainly be more aware of our actions, and interactions, to ensure you feel welcome every time you visit. I am delighted to share with you that Peniel Green is to commence a refurbishment program this month, which will help to enhance the environment of our home.