Thank you for taking the time to share your feedback. We’re delighted with the positive scores for Manor Lodge, particularly around activities, care and facilities. With regards to laundry, we apologise for the issues you have experienced. We would like to assure you that we have found the missing items and have put steps in place to improve the laundry service. Thank you again for taking the time to provide your feedback, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with.