Thank you, Kathryn, for your kind words about your experience at Elm Bank Care Home. We appreciate you taking the time to let us know how we are doing. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.  All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for such wonderful words.