Thank you for your review; we value all feedback as this helps us to improve our service where required. Your lovely words of praise regarding our home, Silverwood, are very much appreciated. Our staff team strives to deliver the very best care to our Residents in a comfortable relaxed environment. Our staffing levels are based on Resident dependencies which are regularly monitored to ensure staffing levels are correct for the number of Residents in the home. Where needs and or occupancy increase staffing levels are flexed to reflect this.