Thank you for your recent review regarding Weald Heights and the positive scores around the care team and facilities.  We are pleased to know that you would be likely to recommend Weald Heights in the future. Thank you for your comment regarding communication links, we are sorry that we did not meet your expectations on this occasion. Please be assured that we endeavour to maintain efficient and regular communication between residents, relatives, health professionals and the home and we have an open door policy for anyone wishing to discuss any issues regarding their relatives.  Our home manager would be happy to personally discuss any communication barriers that you feel need to be addressed in this instance. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.