Thank you for taking the time to review Dormy House, we really appreciate your feedback and are very pleased that you have a positive impression of our team and the high-quality care they provide. At Dormy House we take great pride in ensuring we deliver high-quality care and facilities meeting all residents' requests and needs. It appears we have on this occasion sadly fallen short of our own high standards and apologise. To ensure we continually meet these standards we will be holding bi-monthly resident/family meetings. In addition, we regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. Thank you again for sharing your thoughts with us as we always welcome the opportunity to improve. Our home manager ’s door is always open if you would like to discuss any element of your loved one's care.