Thank you for taking the time to review Oaken Holt, we really appreciate your feedback. At Oaken Holt we take great pride in ensuring we deliver high-quality care and facilities meeting all residents requests and needs and we are very pleased that you have such a positive impression of our team and the high-quality care they provide. It appears we have on this occasion sadly fallen short of our own high standards and we apologise for any inconvenience caused. We are happy to report that we have reviewed our housekeeping process and have recruited additional staff to ensure that our high standards of service can be properly maintained at all times. Thank you again for sharing your thoughts with us as we always welcome the opportunity to improve. My door is always open if you would like to discuss any element of your loved one's care.