Thank you for taking the time to provide feedback regarding Heathervale. We are sorry to hear you feel this way. Our staff work hard to maintain high standards of care and we endeavour to ensure every aspect of care including our food is of the best quality. Our resident's wellbeing is always our priority. As evidence of this, our CQC rating is Good and our 2017/18 Your Care Rating Residents score is 897 out of 1000, which is above the national average. <br><br>I am keen to learn more about your experience. Please can you contact me on 01246 221569 to arrange a time for us to meet and discuss your concerns, at your convenience of course.