Thank you for the kind comments.  We review our staffing levels on a regular basis and these are also monitored by senior management.  Staffing levels take into consideration the residents currently living on a particular unit and we review dependency, occupancy levels and specific needs of individual residents when staffing levels are determined.  It is never our intention to operate short staffed. If ever we experience staff calling in sick at short notice, where possible we replace with our own staff, but on occasions it may be necessary to use agency staff and we may have needed to wait for them to arrive, but this is only ever after opportunities to staff with our own staff have been exhausted.  We are happy to report that HC-One have supportive HR and recruitment teams to help us to support our team and to recruit new team members.