Thank you for taking the time to leave such a positive review.
We are sincerely sorry that due to the requirements of the home, both the activity coordinator and the catering assistant were not able to attend the funeral. However, a staff member did attend on behalf of Beechfield Lodge but I fully understand if you were not aware of this on the actual day. I would like to reassure you, your Mother was very highly thought of and this was evident of the lovely messages wrote in our condolence book.
I hope I have addressed your concerns satisfactorily, however, if you require further assistance please do not hesitate to contact me.