We apologise that some aspects of you mother's stay in Newark Care Home were not where we would expect our standards to be and we appreciate that this did not take away from the excellent care you received. Silverline Care strives to ensure that all experiences in our Care Homes are positive and that our residents and their families feel valued. We will take on board your comments and work hard to ensure that your points are actioned. I would welcome an opportunity to meet and discuss further with you the points that you make and I thank you for your honest review and appreciate your feedback.