Thank you for your feedback – we’re very pleased to hear that your mother receives excellent care at Heather View. The manager and her team are committed to providing a first class all-round service and as part of that, our menus are regularly reviewed to deliver a nutritious and well balanced diet for all of our residents. Chef will always prepare meals or snacks for residents who would prefer something different to the menu choice and this can be ordered ahead or at time of service, and fresh fruit and other snacks are available in the communal reception area on each suite – the manager will ensure that these are topped up and accessible to all. Suggestions for different activities are always welcome and we have passed on your comments to our Lifestyle team for inclusion into their busy programme. Thanks again for your feedback – we appreciate it very much.