Thank you for your kind comments regarding the Home overall. HC-One has its own unique detergent products and chemicals for washing and laundry. The supplier visited the Home to discuss products and provide adequate training to staff which will hopefully address your concern. We sincerely apologise for the inconvenience caused. Kitchen staff have been requested to increase supplies of snacks and chocolate treats in all our units.  We apologise that your mother was given the same clothing to wear and looked unkempt when you visited. This has been raised with the team who will continue to monitor to ensure all our Residents are well looked after.