Thank you very much for your feedback. We appreciate you taking the time to share your views and we take all of your comments very seriously.  In response to the issues you have raised, we have recently had some natural turnover of staff this has led us to complete a review of our skill mix to ensure safe and effective care can be provided to residents in all units throughout the home. If you would like to discuss your points further, please do not hesitate to contact us to arrange a meeting. Thank you once again.