Thank you for taking the time to review our service. I am very sorry you have experienced issues with the quality of our service. We have received such positive feedback on our staff and management recently and I am very disappointed to read your review. We would like the opportunity to meet with you to discuss where we can make improvements. Please get in touch directly and we can schedule a time to talk in more detail. We are happy that you felt the service was sufficient/good enough that you were interested in future respite care and we look forward to working with you to ensure we can keep on improving. <br><br>Interim Manager