Thank you for your comments, which will always assist us to improve our services to our residents and families. We are always trying to retain staff to allocated houses, however, to accommodate recruitment and training we do have to consider the skill mix on each house on a regular basis. On occasion, therefore, we need to move staff to meet our Resident’s needs, which enables us to increase and enhance our staff's knowledge and experience. In relation to your comment regarding the food, we place a high value on nutritional quality and meal enjoyment for our Residents. We are sorry you felt the food and drink had fallen below our expected standard. Our catering and care staff are receiving new training from the HC-One Hotel Services team, regarding improved specialist diet presentation, to improve all our Residents meal-time experience.