Thank you for your review. We value all feedback as this helps us to improve our service where required.  We have taken on board your concerns regarding staff at turnover periods. So as to rectify this we will discuss this with all staff at handover times, during flash meetings and supervisions to ensure that staff are always available to support and provide continuity of care for our residents. Please do not hesitate to liaise with home management if you have any other concerns so that we can assist to resolve.