Thank you for taking the time to review us, it is great hearing that you find our team kind and helpful. <br>We strive to maintain continuity for our residents and we are sorry that on this occasion you feel we have fallen short. We have regular reviews of staffing levels and always operate with safe levels, however, we will work on improving this aspect of our care to improve our service for our residents. <br>As always, our home manager, Catherine Frost, has an open door policy and would be happy to speak with you at your earliest convenience.