We are pleased the family found the home and managers here supportive during a difficult time for them. Providing excellent care for our residents and support for their loved ones during end of life care is always our utmost priority. I would like to reassure the family that Gildawood Court was not understaffed and that their father was helped with his toileting and other needs on a frequent basis. Our managers and care team were in regular contact with the family during their time here with us and our manager’s door is always open should they wish to discuss anything further.