Thank you for your feedback. I am pleased to hear that the staff you met were polite and caring and that the surroundings were in good condition. I have passed your compliments onto the team. <br><br>Regarding the front door, we have taken action to address this as soon as I read your comments. We have now ensured that the door is locked from 5 pm and that visitors can only access via the doorbell where they will then be escorted by a staff member to their relative.