Thank you for your review; we value all feedback as this helps us to improve our service where needed.  <br><br>Please accept our apology for the laundry mix up with your Mother’s clothing. All relevant staff have been spoken with, and have been asked to be more vigilant with the washing and putting away of clothes, making sure that all items are returned to the correct resident bedrooms. Thank you for your words of praise regarding our staff team, we are very proud of their support of our Residents and their aim to deliver quality kind care.  Please do not hesitate to liaise with the Home Manager should you have any concerns whatsoever, so that they can be immediately addressed.