Thank you for meeting with me to discuss your feedback and confirming that you are very happy with Glendale. We discussed the meals, and we both agreed that even though your husband does not like or want soft meats this is what the SALT team have stated for his safety as he struggles to swallow hard foods. In regards to nail care, the nails are trimmed but do need to be cleaned also, this I will pick up with the staff team on the unit. Please be assured that we endeavor to ensure every aspect of our home is of a high standard and aim to rectify any issues as soon as possible.