Thank you for your positive feedback and excellent scores, and particularly for your kind words regarding our team at Ferndown Manor – we’re very pleased that you and your aunt are happy with the home. You say that you have not been able to meet the home manager - we were surprised by this statement as the manager does have an open door policy and as home manager is always in and around the home making sure residents and the team are happy and supported – however, she would also be more than happy to arrange a meeting at a time that’s convenient to you. I would also like to reassure you that in regards to activities, although we’re very happy to have a new lifestyle lead recently join our team, that we have always had a full activities plan in place – this changes weekly and is in full display around the home, given to every resident, and sent out to families via email. In fact, we believe our activity programme is one of the best, and we’re proud that all our home team work together to make this happen. Our activities are planned and developed with residents, making sure they reflect their wishes and interests and include both group activities as well as one-to-one sessions. Recent activities have included visits from professional entertainers, school groups, art sessions, visits from PAT dogs and other animals (including alpacas, which residents loved), as well as regular trips out in our minibus. We’re very proud of our reputation for excellence (as evidenced by our recent carehome.co.uk Top 20 award), which reflects all the hard work of the team, as well as residents, to make Ferndown Manor one of the best care homes in the South West.  Thank you once more for your recommendation of Ferndown Manor.