Thank you for taking the time to review us. Our team will be very pleased to hear that you always find them cheerful and helpful. We endeavour to reduce the time it takes to answer the bell, however if all our carers are already assisting a resident there may, on occasion, be a short wait. As always our home manager, Colette New, has an open door policy and would be happy to speak with you at your earliest convenience. Alternatively, pop in to one of resident and relative meetings as we always love hearing new ideas on how we can improve our service.