Thank you for taking the time to review us, the team will be touched that you find them kind and caring. We continually try to reduce the time it takes to answer the bell with an aim to respond in under two minutes. However, if our carers are already assisting other residents there may, on occasion, be a short delay. As always, we operate an open door policy and our home manager, Samantha Bell would be happy to speak with you on how we can improve our service further.