Thank you for your review; we value all feedback as this helps us to improve our service where required. I am pleased to share we are currently trialling a new system at hand over time to ensure more staff are available to answer call bells to reduce wait times. Thank you for your lovely comments regarding our Home and staff team who as you know, work hard to deliver quality kind care.  You are very welcome to liaise with Home Management should you wish to discuss any concerns you may have, we are always happy to help.