Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased your Mother has settled in well at Meadowbank, and that she is thriving. Following the recent takeover of the Home by HC-One, we are changing our cleaning products and reviewing and upgrading our suppliers. Together with the organised training, we are certain positive changes will be noticed. The same has been done for our activities, these are under review and training for staff has been arranged. Please don’t hesitate to bring any concerns you might have to the attention of Management so that they can be immediately rectified.