Thank you for your review; we value all feedback as this helps us to improve our service where required. I have reviewed our daily rotas over the past few weeks and there has been no evidence to show that we have been understaffed at any one time. We staff the Home within company policy; staffing is based according to Residents needs and the number of Residents at any particular time; this is reviewed regularly by management. There are some staff changes within Church View due to maternity leave and we are currently recruiting for these positions. In conjunction with our well-being coordinator, we have compiled and printed some photographs of activities your stepmother enjoys and participates in which you are welcome to view. A monthly planner of activities, discussed with Residents, has been devised and will imminently be in place.  I hope you are reassured that the happiness and wellbeing of all our Residents is at the forefront of all that we do. Please do not hesitate to liaise with Home management should you have any concerns going forward.