Thank you for your review; we value all feedback as this helps us to improve our service where required. We were delighted to hear your lovely comments about Meadowbank and our staff, thank you.
We have taken on board your comments about the television and this has been discussed with staff in our daily team meetings. We have also completed staff supervisions to remind all staff of communicating with residents whilst they are offering care assistance - this will be monitored closely by the Home Manager going forward.