Thank you very much for your review of Charters Court, feedback is always welcomed and appreciated. <br><br>With regard to the team at Charters Court, we have had a couple of people depart purely due to relocation, resulting in some use of agency care to support Residents. We are in the process of recruiting to ensure we have a full complement of our own team. <br><br>Thank you for patience whilst we deal with this process and I shall ensure your feedback is shared with the Team.