Thank you for your review; we value all feedback as this helps us to improve our service where required.  We are delighted that you are happy with our staff team and the good kind care they deliver. As you are aware clients living with dementia will exhibit challenging behaviour and we are hopeful that the latest toilet seat fitted to your Father’s ensuite remains in situ. I am pleased to advise that we are currently implementing a new tagging system for laundry which will assist with returning items to the rightful owners. I am of the understanding that you have received reimbursement for the missing items. Please do not hesitate to liaise with home management if you have any concerns going forward, we are always happy to help.