Thank you for your review; we value all feedback as this helps us to improve our service where required.  We are delighted you enjoyed our Open Day and appreciate the efforts of our Wellbeing Coordinator. We value our staff team and the work they do to support our Residents. We regularly review our staffing to ensure that the needs of our Residents are met. Unfortunately, however, short notice sickness does sometimes occur which results in the home having to use agency staff.