Thank you for your review. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the team at our next Staff meeting to help us identify ways that we can improve the level of service that we offer to our Residents. If you would like to discuss your concerns in more detail, please feel free to come in and speak to either me or the Deputy Home Manager at your earliest convenience where we will be happy to discuss your Mother’s care in more detail.